Fresh 4U Cleaners – Terms and Conditions
These Terms and Conditions outline the agreement between Fresh 4U Cleaners (“we,” “our,” or “us”) and the customer (“you” or “client”). By booking a cleaning service with us, you agree to these terms.
Fresh4U Cleaners provides residential and commercial cleaning services. The scope of work will be agreed upon before the cleaning begins. Any additional requests outside the agreed service may incur extra charges.
The service booked is the ONLY service that will be provided.
Any additional requests, including deep cleaning, appliance cleaning, or excessive dirt removal, must be agreed upon in advance and will incur additional charges.
Cleaners will not move heavy furniture, declutter spaces, or handle hazardous materials.
Clients must ensure the area is ready for cleaning before the appointment.
All bookings are final. Once a booking is confirmed, clients are expected to honor their scheduled appointment.
Cancellations made more than 72 hours before the scheduled clean will incur a 30% cancellation fee.
Cancellations within 48-72 hours will result in a 50% charge of the total booking fee.
Cancellations within 48 hours or same-day cancellations will be charged 100% of the booking fee.
Rescheduling is only allowed once per booking and must be requested at least 72 hours in advance.
Any reschedule requests within 72 hours of the scheduled clean will be treated as a cancellation, and fees will apply as per the cancellation policy.
If a client reschedules and then cancels, the full booking amount will be charged.
If the client is not present or fails to provide access at the scheduled time, the cleaner will wait a maximum of 15 minutes before marking the job as a no-show.
No-shows will be charged the full booking amount with no refunds or rescheduling allowed.
If the cleaner is unable to enter due to key collection issues, locked doors, or gate codes not being provided, this will be treated as a same-day cancellation with a 100% charge.
Clients must disclose extreme dirt, mold, pests, or any other hazardous conditions before booking. Failure to do so will result in an additional fee or refusal of service with no refund.
Freezers must be defrosted before a deep clean. Failure to do so means the freezer will not be cleaned, and no refunds will be given.
Cluttered or untidy areas that prevent effective cleaning will not be serviced, and no refunds will be issued.
Cleaners will not attempt to clean areas that are not safely accessible.
If the client requires cleaning of high areas (e.g., ceiling fans, tall shelves), a stable and secure ladder must be provided.
Cleaners will not use unstable ladders, chairs, or any other unsafe equipment to reach high areas.
If a suitable ladder is not available, the cleaner will skip the requested area, and no refunds will be issued.
Clients must secure pets before the cleaning begins. Cleaners are not responsible for managing pets or preventing them from leaving the property.
Cleaners will not work in spaces where aggressive pets pose a risk. If cleaning is not possible due to unsecured pets, the booking will be canceled with no refund.
Children must be supervised. Cleaners will not be responsible for child safety during service.
Cleaners exercise the utmost care, but we are not liable for damage to fragile or pre-existing damaged items.
Any claims for damage must be reported within 24 hours of the clean with photographic evidence.
We are not responsible for misplaced items unless clear evidence of wrongdoing is provided.
We carry public liability insurance for damages directly caused by our staff’s negligence.
Cleaners must be treated with respect and professionalism. Any form of verbal abuse, harassment, or intimidation will result in immediate service termination with no refund.
Clients must allow cleaners to work without interference. Excessive monitoring or unreasonable demands will not be tolerated.
The property must be empty of all personal belongings before cleaning begins.
Cupboards, drawers, and shelves must be emptied before the cleaner arrives.
Heavy furniture and appliances must be moved in advance if cleaning is required behind or underneath them.
We clean all accessible areas of the oven, including racks, trays, and the oven door.
We do not remove oven glass panels. If the client requires cleaning behind the oven glass, they must remove it before the cleaner arrives.
Additional charges apply for ovens with heavy grease buildup beyond standard cleaning.
Excessive dirt, grease, mold, pet hair, limescale, and nicotine stains may result in additional charges or refusal of service with no refund.
Mold removal is not included unless booked as an additional service.
Deep cleaning does not cover hazardous materials, pest infestations, or extreme grime (e.g., hoarding situations).
Key collection from an estate agent or third party must be arranged in advance and may incur an additional charge.
If keys are not provided on time or access is denied, this will be treated as a no-show cancellation, and the full booking amount will be charged.
It is the client’s responsibility to inspect the property before the cleaner leaves.
We do not offer refunds for end-of-tenancy cleans. If a re-clean is requested due to landlord/agent feedback, an additional charge will apply.
Cleaning results depend on the property’s condition. Heavy stains, limescale, and grout discoloration may not be fully removed.
Emergency bookings incur an urgent service fee and do not guarantee deep clean results.
Extra tasks such as laundry, dishwashing, bed-making, and clutter removal are not included unless explicitly booked.
All concerns must be raised before the cleaner leaves the property.
Refunds are not issued for minor issues that could have been addressed during the clean.
We do not offer refunds based on third-party opinions (e.g., landlords, agents) after the clean is completed.
Cleaners do not handle valuable or personal items. Clients must secure valuables before the clean.
Claims of missing items must be supported with evidence.
Prices are non-negotiable. We do not match lower prices from competitors, as our services are premium and high-quality.
If a client books a standard clean but the property requires a deep clean, additional charges will apply.
If a property is excessively dirty beyond the level booked, we reserve the right to cancel the service with no refund.
We respond to inquiries only during business hours. Messages sent outside these hours will be answered on the next working day.
Clients must respect response times and not expect instant replies to non-urgent requests.
By making a booking with Fresh 4U Cleaners, you automatically agree to these Terms and Conditions. It is the client’s responsibility to review and understand these terms before confirming a booking. Failure to do so does not exempt the client from compliance.
